Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from x20hair.com (the “Site”), which is operated by X20HAIR.
For the purposes of this Privacy Policy, references to “X20HAIR,” “we,” “us,” or “our” mean X20HAIR and its affiliated entities.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about:
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Pages or products you view
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Websites or search terms that referred you
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How you interact with the Site
We call this Device Information.
We collect Device Information using:
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Cookies – data files placed on your device, often including an anonymous unique identifier. (Learn more: http://www.allaboutcookies.org)
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Log files – track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and timestamps.
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Web beacons, tags, pixels – electronic files to record browsing information.
When you make a purchase (or attempt to do so), we collect:
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Name
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Billing and shipping addresses
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Payment information (credit/debit card, PayPal, or other payment details)
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Email address and phone number
We call this Order Information.
Together, Device Information and Order Information are referred to as Personal Information.
How We Use Your Personal Information
We use the Order Information we collect to:
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Process and fulfill your orders (including payment, shipping, invoicing, order confirmation)
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Communicate with you about your purchase
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Screen orders for fraud or potential risks
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Provide you with support and account access
We use Device Information to:
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Improve and optimize our Site (analytics, performance)
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Monitor for fraud and security threats
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Assess the success of our marketing and advertising campaigns
Additionally, we may use your Personal Information for:
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Customer Service: Responding to inquiries, requests, and support needs
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Marketing: Sending product updates, promotions, or newsletters (with your consent; you may opt out anytime)
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Research & Development: Improving existing products and developing new ones
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Compliance & Safety: Preventing fraud, enforcing Terms of Service, or complying with legal obligations
Sharing Your Personal Information
We share your information with third parties to help us operate our business, as described above. Examples include:
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WooCommerce & Payment Processors: To securely process your transactions
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Shipping & Fulfillment Partners: To deliver your order
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Analytics Providers (e.g., Google Analytics): To understand how customers use our Site (Google’s Privacy Policy)
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Advertising Partners: To deliver targeted advertisements or remarketing campaigns (you may opt out anytime)
We may also share your information to comply with laws and regulations, respond to legal requests, or protect our rights and safety.
Behavioural Advertising
We may use your Personal Information to provide targeted ads or marketing communications.
To learn more about targeted advertising, visit: Network Advertising Initiative.
You can opt out via:
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Or through the DAA opt-out portal.
Text Marketing & Notifications
If you opt in by providing your phone number, you may receive text messages (e.g., order updates, abandoned cart reminders, promotional offers). Frequency will not exceed 10 messages per month.
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You may unsubscribe anytime by replying STOP to our messages.
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Standard carrier message and data rates may apply.
Do Not Track
Please note: we do not alter our Site’s data collection practices when we detect a Do Not Track signal from your browser.
Your Rights
If you are a European resident:
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You may request access, correction, or deletion of your Personal Information.
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You may object to processing or withdraw consent for marketing.
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Your information will be transferred outside of Europe (to servers in the US/Asia) as part of order fulfillment and hosting services.
To exercise these rights, please contact us (details below).
Data Retention
We retain Order Information for as long as necessary to fulfill orders, maintain compliance, or resolve disputes.
You may request deletion of your information, subject to legal or operational requirements.
Changes
We may update this Privacy Policy from time to time to reflect changes in practices, technology, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, or if you have questions or complaints, please contact us:
