This website is operated by X20HAIR (“X20HAIR,” “we,” “us,” “our”). X20HAIR offers this site, including all information, tools, and services available from this site (collectively, the “Service”), to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced here or available by hyperlink (e.g., Privacy Policy and Return & Refund Policy). These Terms apply to all users of the Site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully. If you do not agree to all the terms and conditions, you may not access the Site or use the Service. Any new features or tools added to the current store are also subject to these Terms. We may update or replace any part of these Terms by posting changes to the Site. Your continued use of the Site after changes are posted constitutes acceptance of those changes.

Our store runs on WordPress + WooCommerce and related third-party services that enable us to sell products to you.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or you have given us consent to allow any of your minor dependents to use this Site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws (including copyright laws). You must not transmit worms, viruses, malware, or destructive code. A breach of any Terms may result in immediate termination of your access.

2. General Conditions

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (excluding payment card data) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Payment card data is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.

3. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this Site is not accurate, complete, or current. Materials are provided for general information only and should not be relied upon as the sole basis for decisions. Historical information may not be current and is for reference only. We may modify the Site contents at any time, but have no obligation to update information. You agree it’s your responsibility to monitor changes.

4. Modifications to the Service & Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part/content) without notice at any time. We shall not be liable for any modification, price change, suspension, or discontinuance.

5. Products or Services

Some products or services may be available exclusively online. These items may have limited quantities and are subject to return or exchange according to our Return & Refund Policy. We’ve made every effort to display product colors and images accurately; we cannot guarantee your monitor/device will display colors precisely. We reserve the right (but are not obligated) to limit sales to any person, region, or jurisdiction; to limit quantities; to change product descriptions/pricing; and to discontinue products at any time. We do not warrant that the quality of products, services, or information will meet your expectations or that errors in the Service will be corrected.

6. Accuracy of Billing & Account Information

We reserve the right to refuse any order. We may limit or cancel quantities per person, per household, or per order (including orders using the same account, payment method, or billing/shipping address). If we change or cancel an order, we may attempt to notify you via email and/or billing address/phone. We may refuse orders that appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information and to promptly update details (email, addresses, payment methods, expiration dates) so we can complete transactions and contact you. For more detail, see our Return & Refund Policy.

7. Optional Tools

We may provide access to third-party tools that we neither monitor nor control. You acknowledge that we provide access to such tools “as is” and “as available” without warranties or endorsements. Your use of optional tools is at your own risk and discretion; ensure you approve the terms provided by relevant third parties. New services/features released in the future shall also be subject to these Terms.

8. Third-Party Links

Third-party links on this Site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we disclaim any liability for third-party materials, products, services, or websites. Review third-party policies and practices carefully before transactions. Complaints or concerns regarding third-party products should be directed to the third party.

9. User Comments, Feedback & Submissions

If you send creative ideas, proposals, plans, or other materials (collectively, “comments”), whether at our request or unsolicited, you agree that we may edit, copy, publish, distribute, translate, and otherwise use any comments in any medium, at any time, without restriction and without obligation to (1) maintain confidentiality; (2) compensate you; or (3) respond.

We may monitor, edit, or remove content we determine to be unlawful, offensive, defamatory, pornographic, obscene, or otherwise objectionable; or that violates any party’s intellectual property or these Terms. You agree your comments will not violate third-party rights, contain unlawful/abusive/obscene material, or malware. You must not use a false email address or mislead us or others as to the origin of comments. You are solely responsible for your comments and their accuracy.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy (see link in Site footer).

11. Errors, Inaccuracies & Omissions

Occasionally there may be information on the Site or in the Service that contains typographical errors, inaccuracies, or omissions (e.g., product descriptions, pricing, promotions, shipping charges, transit times, availability). We reserve the right to correct such errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you submitted your order). Except as required by law, we have no obligation to update, amend, or clarify information, including pricing information.

12. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content:
(a) for unlawful purposes; (b) to solicit unlawful acts; (c) to violate regulations, rules, laws, or ordinances; (d) to infringe our or others’ IP rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false/misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track others’ personal information; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent security features of the Service or the Internet. We reserve the right to terminate your use for violations.

13. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free; or that results will be accurate or reliable. You agree we may remove the Service for indefinite periods or cancel the Service at any time, without notice. You expressly agree your use of the Service and any products is at your sole risk. Except as expressly stated by us, the Service and all products are provided “as is” and “as available”, without warranties or conditions of any kind, express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall X20HAIR, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any product, or for any other claim related to your use of the Service or any product, including errors or omissions, or any loss or damage incurred as a result of using the Service or any content/product posted, transmitted, or made available via the Service, even if advised of their possibility. Some jurisdictions do not allow exclusion or limitation of liability for consequential or incidental damages; in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless X20HAIR and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising from your breach of these Terms or the documents they incorporate by reference, or your violation of any law or third-party rights.

15. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. Such determination shall not affect the validity and enforceability of the remaining provisions.

16. Termination

Obligations and liabilities incurred prior to termination survive termination. These Terms are effective unless terminated by you or us. You may terminate at any time by notifying us you no longer wish to use the Service, or when you cease using the Site. If, in our judgment, you fail (or we suspect you have failed) to comply with any term or provision, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Service.

17. Entire Agreement

These Terms and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

18. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of {insert state}, USA, without regard to conflicts of law principles. You agree to submit to the exclusive jurisdiction of the courts located in {insert county/state} for any disputes that are not subject to arbitration/mediation.

19. Changes to Terms of Service

You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to the Site. Your continued use of the Site or the Service following the posting of changes constitutes acceptance of those changes.

20. Contact Information

Questions about the Terms should be sent to:
📧 support@x20hair.com

21. SMS/MMS Mobile Message Marketing Program Terms (If Enabled)

By opting in to receive SMS/MMS from X20HAIR (the “Program”), you agree to these Mobile Messaging Terms and our Privacy Policy. By participating, you agree to receive autodialed or prerecorded marketing and transactional messages to the phone number used to opt-in. Consent is not a condition of any purchase. Message & data rates may apply. Message frequency varies.

• Opt-Out: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message to opt-out. You may receive a confirmation text.

• Help: For support, reply HELP or email support@x20hair.com (email is not a valid opt-out method).

• Your Duty: If you change or transfer your phone number, you agree to complete the opt-out process before ending use of that number.

• Content Restrictions: Do not send unlawful, abusive, obscene, or otherwise prohibited content via replies.

• Availability: The Program is offered “as-is.” Delivery is subject to your carrier’s effective transmission and is outside our control.

• Age: You must be at least 13; if 13–17, you represent you have parental/guardian consent.

Dispute resolution, where applicable, will follow the Governing Law section above unless otherwise required by your local law.